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London: Indian call
centres are selling confidential personal data, including credit
card details and medical records, of over 500,000 Britons, a media
report said Sunday.
Citing an undercover investigation by The Sunday Times, the Daily
Mail said the data is being sold by "corrupt Indian call centre
workers" to criminals and marketing firms.
The report said that two Indians, claiming to be information
technology workers at call centres, met undercover reporters and
boasted of having 45 different sets of personal information on
nearly 500,000 Britons.
The data included names, addresses, and phone numbers of credit
card holders, start and expiry dates as well as the three-digit
security verification codes, the report said.
Much of the information is related to customers at major financial
companies, including HSBC and NatWest.
An Indian named Naresh Singh, who met the undercover reporters in
a hotel room in Gurgaon near Delhi, was allegedly carrying a
laptop full of data, it said.
"These are ones that have been sold to somebody already. This is
Barclays, this is Halifax, this is Lloyds TSB. We've been dealing
so long we can tell the bank by just the card number," Singh was
quoted as saying.
He said much of the data would be less than 72 hours old.
Other information being sold was about mortgages, loans, insurance
and mobile phone contracts.
According to the report, call centres are a $5 billion industry in
India, with an estimated 330,000 people employed by them. Many
British companies outsource services to India.
Conservative MP and member of the House of Commons' public
accounts select committee, Richard Bacon said this was not only a
matter for the organisations involved but also the authorities.
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