Etihad opens first all-woman contact centre in UAE

Wednesday March 16, 2011 08:21:48 AM, WAM

Abu Dhabi: The United Arab Emirates' Etihad Airways Tuesday opened its new contact centre, to be exclusively managed and operated by UAE women, in Al Ain city.

Al Ain City is the second largest city in the Abu Dhabi Emirate and the fourth largest city in UAE.

The Al Ain Contact Centre, officially opened by Etihad Board Member and Executive Committee chairman Mubarak Hamad Al Muhairi, is staffed by more than 80 Emirati women trained by industry specialists as contact centre agents and contact centre team leaders.

Speaking on this occasion, Al Muhairi said the opening of Al Ain Contact Centre was another milestone for the UAE. It reflects the UAE's vision for a highly skilled workforce comprising an increasing number of UAE nationals.

On this occasion, James Hogan, Etihad Airways' CEO, said: "As the national airline of the UAE we are fully committed to growing our Emirati workforce, with respect for the culture and ambitions of the country and its people.

"We appreciate the different values and approach that Emirati women consider when entering the workforce, and the design of the centre aims to ensure its female-only structure and opportunities for flexible working hours allow women to develop their career, while creating a sustainable work, life and home balance."

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