Better service delivery: Converting confusion
to coordination
Sunday April 14, 2013 05:20:04 PM,
IANS
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New Delhi:
The Planning Commission will on Friday launch a unique initiative
to help promote coordination and improve the delivery of various
services in the country to the people.
The initiative, India Backbone Implementation Network (IBIN), will
seed new techniques into the service delivery system; build a
network of partners to create capability to manage effective
stakeholder dialogue, resolve disputes and conduct policy impact
analysis; build a knowledge base of tools, techniques and examples
to systematically analyze situations/challenges and proactively
create solutions.
IBIN is designed to resolve bottlenecks identified by the
Commission in implementation and multi-stakeholder consensus for
India's growth and development. It will serve as a backbone
capability provider within the system and will support
collaborative approaches to solving complex and multi-layered
issues.
IBIN will do this by being a network of organizations that will
provide the 'tools and techniques' to different stakeholders to
ensure effective and efficient coordination.
"The India Backbone Implementation Network is a fantastic
opportunity to resolve issues pertaining to poor implementation
and lack of multi-stakeholder consensus by institutionalizing
capabilities to systematically convert 'confusion to coordination,
contention to collaboration, and intentions to implementation'
across the country," said Planning Commission member Arun Maira.
IBIN has been incorporated into the 12th Five Year Plan (2012-17).
Being jointly launched with the India@75 Foundation, IBIN works on
the principle that in a highly diverse democratic country,
consensus and partnership amongst multi-faceted and diverse
stakeholders are the only ways to move ahead. IBIN will facilitate
this process. It will enable people to "listen to each other",
help them "to identify similarities in their visions and
aspirations" and make them to work together as "partners in
progress".
"We need to build a government that enables businesses, society
and citizens to participate. And we need a leadership that
believes in this and demonstrates by action. IBIN is a step
ahead," said India@75 apex council chairman S. Gopalakrishnan.
Chandrajit Banerjee, Trustee, India@75 Foundation said:
"Coordination is the first step towards building an India@75. IBIN
will lead us into a new era."
The IBIN model is inspired by Japan's Total Quality Movement (TQM)
model that established the country as an international benchmark
of quality in less than two decades. The model has also drawn from
countries such as Malaysia and Singapore, and has been adapted to
the Indian environment.
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