Mumbai: Indigo airline on Wednesday apologised after its staffers were in a video seen assaulting a passenger. However the company sacked the staffers who filmed the unruly act of his colleagues and let free the assaulters only with a warning.
Soon after the video of two Indigo staffers beating up the passenger, Rajeev Katiyal, surfaced on the social media and all hell broke loose on the top domestic airline, the company sent an apology letter addressed to the Civil Aviation Minister, saying “we were at fault”.
Indigo President and Director Aditya Ghosh has written to Civil Aviation Minister Ashok Gajapati Raju that Indigo employee Montu Kalra, who is “claiming to be the whistleblower”, was sacked for instigating his junior colleagues to beat up Vinay Katiyal and provoking the assault by shooting the incident.
“I personally called and apologized to Mr Katyal (the customer) 3 weeks ago. Not now, but on the same night. In fact, I remember telling Mr Katyal that I had seen the video and assured him that we will investigate this matter thoroughly", Gosh said in his letter to the minister.
However, the airline took no action against Juby Thomas and Sahiv Sharma, the two employees seen in the video, and they were let off just with warning letters.
The incident took place on October 15, when Indigo flight 6E 487 landed in Delhi, and Rajeev Katyal and the Indigo staff members started arguing over something before boarding a ferry bus.
In the video, Katiyal is seen arguing with the employees. When he tries to get on the coach, he is roughly pulled back and in the scuffle, he falls to the ground. He tries to get up, but is pinned down by two employees, one of them smiling. "How dare you...how dare you!" he shouts in rage, flailing, kicking and hitting out as he is held down by his neck.
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